Website Maintenance &
Support Plans

While content updates are included in our care plans, our focus is more around security and performance to keep your website functioning as it should.

If we build your website, there is no setup fee for maintenance plans, as long as you sign up for the plan within a 90 day period from the launch of your site!

If, after 90 days, you’d like to join our maintenance plan at any level, there is a $250 set up fee. This fee is required to catch up on all maintenance missed during that 90 days; we need to update all tools, clean up the database, install maintenance tools and backup the site among other tasks.

If we’re onboarding a website we did not design, there is a $500 setup fee as we need to do a lot of work up front to update the site, learn the tools and get it ready to be properly maintained. This fee also applies if the site hasn’t been maintained for over two years or more, even if we built it.

Yes, but it all depends on your host, and what software you’ve used for the site. We will offer our care packages without web hosting, as long as the hosting company or custom server meets our requirements for properly maintaining and optimizing the site. To request a consultation, please fill out the Website Care & Maintenance Contact Form.

Our maintenance plan is not mandatory for clients but is highly recommended because of the importance of security, optimization, updates, backups, support, etc.

That said, if you choose to forego our care plan, you’re welcome to do so at your discretion. You will, in that case, assume complete responsibility for the website updates, security, backups and other services laid out in this plan by reviewing our LIABILITY CLAUSE that releases us from any involvement if and when the website is breached, hacked or performs slowly because the lack of proper optimization.

Here are the top reasons I recommend you make sure your website is maintained:

• The site will not be optimized which leads to poor performance, slow loading times and a gradual loss of Google SEO rankings.
• The site’s tools, plugins, themes and Wordpress itself will quickly go out of date which is the #1 leading cause of website hacks. It’s incredibly important to keep ALL your website tools and plugins up-to-date.
• You’ll have no backups or restore points so if the site get hacked or breached, you could lose all your content, pages and Google ranking.
• You won’t get a monthly report overviewing your site traffic, page views, etc.
• Most importantly, you won’t have us as your trusted webmaster to assist you with quick updates, tweaks, website issues, etc. Often you’ll have to try getting a hold of your hosting company for any assistance.

Absolutely! If you decide to come back to us after having initially passed on the plan due to the work that’s involved in order to properly maintain the site, we’ll welcome you to the plan with open arms and make sure your site is protected and cared for. See the setup fees question above for additional information about onboarding a site to a maintenance plan after 90 days.

In this case, you’re welcome to handle it on your own by reaching out to our preferred malware and blacklist removal specialists (Sucuri) or if you’d like to join our plan and have us take care of getting the hack cleaned, we have a $1,299 site cleaning/set up fee.

Depending on the type of hack/breach and how long the site has been compromised, SEO rankings and blacklisting issues may take weeks or even months to resolve. In some cases, additional work (for additional fees) will be required to recover from these issues.

Important note: We do not fix website hacks unless the site is subsequently added to one of our maintenance plans.

Our website care plans are preventative care, so we do our best to prevent anything from happening. In the extremely unlikely event that a website is breached or hacked in any way while on our plan, we will work with your web hosting company on your behalf (if you are not hosting with us). We do not make guarantees that your website will not be hacked, but we will do everything within our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.